New Verizon customers who are enrolled in the Lifeline Discount Program Monthly discount off fiber internet plans New Mediacom customers with at least one K–12 student in household who qualifies for National School Lunch Program Internet up to 25Mbps through Connect2Compete program New Cox customers with at least one K–12 student in household who qualifies for public assistance programs Internet up to 50Mbps through Connect2Compete program New Xfinity customers who are eligible for public assistance programsĬonnectAssist package with speeds up to 50MbpsĪvailable to households who currently participate in an income-based government assistance program such as SNAP or Medicaid. Internet Essentials package with speeds up to 50Mbps New Spectrum customers with at least one recipient of certain public assistance programs in the household Internet Assist with speeds up to 30Mbps (wireless speeds may vary) with no cost for first 60 days*Īccess program internet with speeds up to 10MbpsĪt least one person in household must participate in SNAP New customers with a child recipient of NSLP, seniors eligible for SSI, or veterans receiving public assistance Low-income households on federally recognized Tribal landsĪltice Advantage Internet with speeds up to 30Mbps $9.95 off monthly internet or phone bill through certain ISPsĮnhanced Lifeline benefits for Tribal lands Households that make less than 135% of federal poverty guideline or have at least one member participating in certain public assistance programs $30.00 off monthly internet bill(or $75.00 for Tribal lands and some other areas).
that make less than 200% of federal poverty guideline or have at least one member participating in certain public assistance programs One day, I might even be the Vice President of my own call center. The sky is the limit when it comes to where we can go and what we can do. With this company, I'm able to go from being a representative to a lead, a supervisor. Spectrum's not just a job, it's a career. Spectrum Customer Service Representatives have plenty of opportunities for career advancement and growth. We like to work hard, but we also like to have fun and I feel that that makes us work harder and makes us better employees. We all come from different walks of life and we all have our different cultures. Whether it's answering a question about a customer's bill or assisting them with issues on their internet, phone or cable, we here at Spectrum strive to find the perfect solution for our customers.Īndy works at one of Spectrum's many Customer Service Call Centers, which bring thousands of jobs to the communities we serve. There are different customer service rules here at Spectrum. Being able to help out that many people in so many different ways leaves you feeling fulfilled and satisfied.Ĭustomer Service Representatives help troubleshoot service issues and handle billing inquiries for Spectrum customers. Every day, you have different sets of customers. Meet Andy: Customer Service Representative My name is Andy Martinez and I'm a customer service representative for Spectrum. Spectrum presents: A Day in the Life: Customer Service RepresentativeĪndrew M.: My job is to listen and provide solutions for any technical issues that my customers might have.
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